Privacy Policy

This page lays out Rehlatiuae privacy policy explaining how your personal information is collected, used, and/or disclosed by Rehlatiuae. Please read it carefully.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Rehlatiuae. By accessing or using our Service or by contacting or engaging with us directly, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website and/or direct engagement with us following the posting of changes to this Privacy Policy that does not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

1. Definitions and Key Terms

• Affiliated Companies: Any person or entity which directly or indirectly controls is controlled by or is under common control with Rehlatiuae, whether by ownership or otherwise
• Cookie(s): Small amount of data generated by a website and saved by your browser that enables us to identify your browser, use analytics, and remember information about you such as your language preferences or login information
• Company: The entity responsible for your information under this privacy policy, Rehlatiuae, may be referenced in this document as “company”, “we”, “us”, or “our”. It refers to TRIPXTOURS DMCC, Mazaya Business Avenue BB2, Jumeirah Lake Towers, Dubai, United Arab Emirates.
• Device: Phones, tablets, computers, or any other internet-connected device that is or can be used to visit and use the Rehlatiuae website or the services it provides
• IP Address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: Individuals employed by or under contract with Rehlatiuae to perform a service on behalf of one of the parties.
• Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service(s): The provision of information, recommendations, and services related to travel and leisure, including tools for researching and/or booking attractions, experiences, dining, tours, and cruises, among other leisure-related services.
• Service Providers: The sellers listed on Rehlatiuae Platform including affiliates and other business partners
• Third parties: Advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: www. Rehlatiuae.com
• You/your: The end-user

2. Application of Privacy Policy

This Privacy Policy applies to our Services – the Website, its associated subdomains, and our application.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

By using Rehlatiuae or contacting us directly, you signify your acceptance of this Privacy Policy.

If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

3. Information collected and processed by Rehlatiuae

When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalized and relevant way. Some information we collect passively, for example, with our servers or with cookies and/or pixels, or other similar tracking technologies. Some information we collect from different sources entities, including from you, affiliated, business partners, and other independent third-parties. When you use our Services by “clicking-through” from a third-party website or when you visit third-party websites via our Services, those third-parties may share information with us about your use of their Service. Any information that we receive from third-party websites may be combined with the information provided by you.

Information collected and processed may include the following:

• Contact information, including name, phone number, and postal and email addresses (both hashed and unhashed)
• Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code, and billing address)
• Documentation to support travel and planning
• Username and password
• Details relating to your account with Rehlatiuae
• Photos, ratings, reviews, and other social posts you may have provided to us
• Geolocation information
• Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers)
• Online activity, including pages you have visited, content reviewed, and apps reviewed
• Other information about yourself that you have voluntarily disclosed
• Communications when you contact our customer service team, including inbound and outbound calls
• Information that you have provided to third parties including publicly available information, such as name, age-range as well as email addresses. You can control access to this information by altering your privacy settings in those websites or platforms.

We may also collect – in instances where you have provided it – information about other travelers or guests, including their email address and other activity or experience-related information. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information as described in this Privacy Policy.

4. Purpose and Use of Collected Information

Your Personal Information collected while you access Rehlatiuae is used only for lawful purposes and with an aim to provide you our services to the best of our capabilities. This includes delivering relevant content and tailored experiences. We do not sell or rent this information to anyone nor do we share your information with any third party unless otherwise provided under the applicable law and specified in this Privacy Policy and/or other than as necessary to fulfill your request.

The information collected and processed as per Section 2 above may be used in the following ways:

• Registration and Account Management
  • Register and manage your account, including to allow you access to and use of our services
  • Facilitate your bookings
  • Process payments or credits
  • Offer you promotional programs that may include competitions, gift cards, rewards, cash back, and discounts
• Individualisation and Customisation
  • Notify you about special offers and products or services available from us, our affiliates, or our partners that may be of interest to you
  • Tailor your experience, including by making inferences about your interests and preferences based on your activity and customize the ads shown to you both on and off our website
• Improve our Services
  • Use your information for analytical purposes and to enable us to improve our Services
  • Provide you with a tailored, optimized experience by grouping users based on, for example, usage, interests, and demographics
• Communication
  • Communicate with you or facilitate communication between you and our Service Providers
  • Conduct, monitor and record your calls or interactions with us; For example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails
  • Host your ratings, reviews, posts, photos, videos, and other content
  • Respond to your questions and comments
• Legal Compliance
  • Resolve disputes or troubleshoot problems
  • Prevent fraud and other potentially prohibited or unlawful activities
  • Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights
  • Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce any applicable terms of service

If we make use of any automated decision-making to process your personal information, we also implement the appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.

5. Information Sharing

Provision of Services: In order to provide some of our Services, we may use and need to share information with certain Service Providers and/or other Third Parties. This may include advertisers, content sponsors, promotional and marketing partners, and others who provide our content or whose products and services we think may interest you. It can also include Third Parties we entrust to perform functions such as hosting and maintaining our servers and the website, database storage and management, email management, credit card processing, customer service and fulfillment, etc. We may also share this information with our current and future affiliated companies and business partners.

Website Analytics: We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technologies such as connection speed, whether you have visited the website in a shared location, and the type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

Discretionary Disclosure: We may also share your information if we believe, in our sole discretion, that such disclosure is necessary in the following circumstances:

• To comply with legitimate and enforceable subpoenas, court orders, or other legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
• To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Rehlatiuae and TRIPXTOURS DMCC, our customers, or others; and in connection with our Terms of Use and other agreements.
• In connection with a corporate transaction, such as a divestment, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

6. Information Storage, Transfer, Deletion, and Retention

Your Personal Information is retained on our servers for such a period as may be required to meet the purpose for which such information was collected as described in this Privacy Policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. However, we may retain your Personal Information for a longer period if in case required by law.

Rehlatiuae is incorporated in the United Arab Emirates. However, we offer our Services to users located in multiple jurisdictions. Information collected via our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information. If we transfer your information to other countries, we will use and protect that information as described in This Privacy Policy and in accordance with applicable law.

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

7. Information Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server and enforce various physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file.

People, security, and encryption systems are not foolproof. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. We cannot, as a result, ensure or warrant the absolute security of any information you transmit to Rehlatiuae or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

8. Update Information

The rights you have to request updates or corrections to the information Rehlatiuae collects depend on your relationship with Rehlatiuae. Personnel may update or correct their information as detailed in our internal company employment policies.

You have the right to request the restriction of certain uses and disclosures of your information subject to the limits imposed in Section 7 as follows:

• Update or correct your personally identifiable information
• Change your preferences with respect to communications and other information you receive from us
• Delete the personally identifiable information maintained about you on our systems by canceling your account.

Any updates, corrections, changes, and deletions may have no effect on other information that we maintain or provide to Third Parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the security of your unique password and account information at all times.

We inform you that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

9. Governing Law and Choice of Forum

This Privacy Policy is governed by the laws of the United Arab Emirates without regard to its conflict of laws provision. The laws of the United Arab Emirates, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under the Privacy Shield or the Swiss-US framework.

10. External Links

This Privacy Policy only applies to the Services as defined in Section 1. The Services and/or the Service Providers may contain links to other external websites not operated or controlled by Rehlatiuae. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us.

Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

11. Children's Data

Our Services are not intended for nor address children, which we consider to be: (i) individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract, the age of legal capacity to enter into the agreement.

We will only knowingly collect or process information belonging to children under very limited circumstances such as when personal information is required as part of the provision of a Service; for example when personal information is required as part of a ticketing reservation.

We will only knowingly collect or process information belonging to children if it is provided by and with the consent of a parent or guardian.

If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian, we will take steps to delete the Personal Information from our servers.

12. Privacy Policy Changes

We may update this Privacy Policy in the future. If we believe any changes are material, we will let you know by doing one or more of the following:

• Sending you a communication about the changes
• Placing a notice on the website
• Posting an updated Privacy Policy on the website.

We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Policy for the latest information on our privacy practices.

Changes to this Privacy Policy are applicable and effective when they are posted on this page.

13. Contact

If you have any doubts regarding the details of this Privacy Policy, please contact us at info@rehlatiuae.com.

If you have any data privacy related requests, such as accessing or deleting your Personal Information, please contact us at info@rehlatiuae.com.